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Your well-being matters to us. Even years after your purchase.

General guarantee condition

DUSCHOLUX stands for quality. That is why we offer comprehensive guarantees of two years for shower walls and five years for bathtubs and PanElle. For wear parts for catalogue products, you can rely on a ten-year after-sales guarantee. If you have an eligible claim for material or functional defects according to our sales and delivery conditions, we will rectify the defect, refund the reduced value or supply a replacement free of charge. Compensation claims for direct or indirect damage are excluded, installation or removal costs are not covered.

DUSCHOLUX CareTec Pro

If you ever require any spare parts for catalogue products, you can rely on an after-sales guarantee of ten years. If you’ve opted for surface coating with DUSCHOLUX CareTec® Pro, our CareTec® Pro guarantee applies. The easy-to-clean function guarantee is valid for five years and there is ten years’ protection against glass corrosion.

DUSCHOLUX CareTec® Pro guarantee conditions

 

Spare parts

We only use high-quality and long-lasting materials for our products. Some components, such as plastic seal profiles and water-repellent strips are, however, prone to age-related wear and tear. They therefore have to be replaced every once in a while. Wearing parts are not covered by the guarantee.